Explore our FAQs below, and contact us to learn even more!
What time can I pick up keys on move-in day?
Keys can be picked up on move-in day starting at 10:00 AM and during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.
Does your community have an elevator for use?
Our community does not offer elevators in any of our facilities or buildings.
Can I do a contactless move-in?
No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.
What towing company is used?
Our property uses Triton Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 512-252-2727 or visit their office at 16206 Terrace Dr. Austin TX 78728. Please refer to the community parking policy for additional information on towing procedures.
Where is guest parking located?
Guest parking is located in designated spots near building 10 in the back of the community. Please ensure that all guests park in the designated areas and follow instructions on the signage to avoid towing or violations. Contact the office if you need assistance identifying guest parking areas and any fees associated with it.
How do I get an assigned parking spot?
At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.
How do I register my work vehicle in addition to my personal vehicle?
To register your work or commercial vehicle, please contact the office for approval and to complete any necessary paperwork. We may require additional documentation, such as proof of insurance or a valid parking permit, depending on the type of vehicle. Once registered, you will be provided with a parking permit or instructions for parking your work vehicle on the property. If you have any questions or need assistance, please reach out to the office.
When does towing get enforced?
Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced 24/7 for any violations. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.
How much are carports/garages?
The cost of carports or garages varies based on availability and location. Currently, the rates are as follows:
Attached Garages: $150.00 per month
Detached Garages: $40.00 per month
Please contact the office for the most up-to-date pricing and to inquire about availability. If you’re interested in reserving a carport or garage, we can provide more details on the pricing options and any applicable fees.
Are garages available?
Yes, garages are available at this property. The current pricing for garages is $150.00 per month for attached and $40.00 per month for detached. Please contact the office for more information on availability, as well as any specific requirements to reserve a garage. We’re happy to assist with the reservation process.
What amenities are available to be reserved?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the reservation fees for amenities?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to enjoy the facilities when they are open, but keep in mind that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the pool hours?
The pool is open daily from 10:00am-10:00pm. Please be aware that pool hours may vary on holidays or during seasonal changes. For any updates or changes to the schedule, please contact the office or refer to the posted pool rules on the property.
What are the fitness center hours?
The fitness center is open 24/7. Please note that hours may vary on holidays or due to maintenance. For any updates or changes to the schedule, please contact the office or check the posted fitness center rules.
Can I reserve the clubhouse?
Unfortunately, the clubhouse is not available for reservation at this time. It is available on a first-come, first-served basis. Please contact the office for more information or alternative event spaces.
How many guests can I have in the amenity areas?
Each resident is allowed up to 2 guests in the amenity areas. For larger gatherings or events, please contact the office in advance to ensure the space is available and to comply with community guidelines. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.
Does the office hold packages for residents?
No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.
Does the community have package lockers?
Yes, our community provides package lockers for residents to securely receive and pick up deliveries. Once a package arrives, you'll receive a notification with instructions to access your locker. Please contact the office if you need assistance with the locker system.
Do I have to register with package locker services prior to moving in?
You do not need to register with the package locker services prior to moving in. You will receive all the necessary information about the package lockers in your move-in packet, including how to access and use the lockers for deliveries.
Are there any specific delivery times I should be aware of?
At our community, delivery times are dependent on the delivery carrier. Common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment within the app used while placing your order.
Is there a courtesy officer onsite to handle noise complaints?
Yes, our property has a courtesy officer onsite who can assist with various resident concerns after regular office hours. If you need assistance outside of office hours, please contact the courtesy officer at (737) 758-2244
Are there quiet hours in the community?
Yes, our community has designated quiet hours to ensure a peaceful environment for all residents. Quiet hours are from 10:00 PM to 7:00 AM. Please be mindful of noise levels during these times to avoid disturbing others.
Is there 24/7 surveillance in the community?
No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.
Are there cameras in the parking lot areas?
No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.
Can we add security cameras to our front/back doors?
Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.
Are utilities included with rent?
Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.
Are water bills allocated to residents?
Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.
What electric providers are available?
Our community is served by a single electric provider, PEC (Pedernales Electric Company). All residents will set up their electricity through this provider. Please reach out to our office if you need any assistance with the setup process.
Does your community offer gas or electric connections?
Our community offers electric in your unit. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.
How many days can my guests stay?
Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.
Where can my guests park?
Guests are welcome to park in designated guest parking areas. They must also register their vehicle daily on myvipparking.com. Please ensure that your guests do not park in reserved or permit-only spaces. If you have any questions or need assistance, feel free to contact the office.
Can my guest receive packages?
For security and logistical reasons, package receiving and holding services are only available to residents. We recommend that guests arrange delivery to a nearby pickup location if needed.
Are there any restrictions on the number of guests?
No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.
Do I need to notify the office when I have guests?
Yes, if you have guests staying for longer than 7 days, please notify the office in advance. This helps us manage guest access and ensure compliance with community guidelines.
Can I transfer because I have a pest control issue?
While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you're experiencing ongoing concerns, please reach out to the leasing office for assistance.
What days do pest control vendors come?
Pest control services are scheduled for Friday of every week. If you need additional treatments or have specific concerns, please contact the office for assistance.
Can additional services be requested?
Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office for details on pricing and to arrange a visit.
What days does valet trash come?
Valet trash service is provided Sunday through Thursday between 5:00pm and 7:00pm. Please ensure that your trash is placed outside your door by the designated time on collection days. If you have any questions about the service, please contact the office or submit a request in the resident portal.
Where are the trash bins located on site?
We encourage residents to utilize the valet trash services for convenience, but we also have dumpsters located across the property for trash disposal. Navigate to the back southwest corner of the community to locate them. If you have any questions or need assistance with trash disposal, please feel free to contact the office or submit a request in the resident portal.
Do I need a specific size bag for valet trash?
For valet trash services, we recommend using standard-sized trash bags that are securely tied. While there is no specific size requirement, please ensure that the bag is not oversized or too heavy for our service team to handle. If you have any questions or need further guidance, please contact the office or submit a request in the resident portal.
How many trash bags will valet services collect?
Valet trash services typically collect up to 2 standard-sized bags per resident per collection day. If you have more than this amount, please utilize the community dumpsters for additional waste disposal. We recommend ensuring that your bags are securely tied and not overly heavy for efficient collection. Follow guidelines provided at move in and please let us know of any additional questions.
Can I opt out of valet trash?
This is a community-wide contract, so opting out of valet trash service isn’t an option. The service supports the overall cleanliness and convenience for everyone in the community.
Does your community offer recycling?
At this time, our community does not offer recycling services. We encourage residents to explore local recycling programs and facilities in the area. If recycling options become available in the future, we will notify all residents accordingly.
Does valet vendor offer recycling?
No, the valet trash vendor does not currently offer recycling services. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.
What are the requirements for recycling that the valet vendor has?
Our property does not offer valet recycling services at this time. Residents are responsible for disposing of their recyclables in the designated community recycling bins, if available. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.
How often are resident events held?
Resident events are generally held once a month. It's a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.
Can I bring my friend or family member to a resident event?
Absolutely! We'd love for you to bring a friend or guest to join our resident event.
What pets are allowed, and are there breed restrictions?
Our community welcomes a variety of pets, with a limit of 2 pets per apartment. However, certain breed restrictions may apply for dogs, such as Akitas, Airedale Terrier, American Bulldog, American Pit Bull/Bull Terrier, American Staffordshire Terrier, Bouvier des Flandres, Briard, Bull Mastiff, Chow, Doberman, German Shepherd, Giant Schnauzer, and Rottweiler.
Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.
What are the pet fees?
Our pet policy requires a non-refundable pet fee of $400.00 per pet, and $25.00 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.
Are fire extinguishers provided in each apartment?
No, fire extinguishers are not provided in individual apartments. However, fire extinguishers are available in common areas throughout the property. If you have questions about fire safety, please contact the office. For emergencies or serious safety concerns, contact local authorities immediately.
Are there specific evacuation routes for my apartment?
No, specific evacuation routes are not designated for individual apartments. We encourage all residents to identify the nearest exits, stairwells, and safe outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.
Can additional access remotes or keys be requested?
Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.
What are the fees for lost/broken access remotes/keys?
Currently, the fee for replacing a lost or damaged access remote is $50, a key is $5.
Do I have to change out my own battery remote?
Yes, we recommend that you replace the batteries in your remote control regularly. If you have any questions about the batteries or the replacement, please contact our office for assistance.
Can I change my entry code?
Yes, to update your entry code, please navigate to the Butterfly MX app and make the necessary changes there. If you encounter any difficulties during this process, do not hesitate to contact Butterfly MX support for assistance.
Can I rekey my apartment?
No, residents are not permitted to rekey their apartments independently. However, you may contact the leasing office, and our team will be happy to assist with the rekeying process. Please note that there may be an out-of-pocket charge for this service.
Is there a limit to how many guest vehicles I can have?
Yes, there is a limit to the number of guests who can park on the property. Two guest vehicles are allowed. If you have additional questions or need assistance, please contact the office.
How do I register my guest’s vehicle?
To register your guest’s vehicle, please visit MyVIPparking.com . Be sure to provide the required information, such as the vehicle's make, model, and license plate number. If you have any questions or need assistance, contact the office or submit a request in the resident portal.
Do I need to renew my guest parking pass?
No, guest parking passes do not need to be renewed. Once issued, they remain valid as long as they adhere to property parking policies. If you have any questions, feel free to contact the office or submit a request in the resident portal.
Can my guest park in my carport?
No, guests are not permitted to park in resident-assigned carports or parking spaces. Guests should park in designated guest parking areas to avoid violations. For more information about parking policies, please contact the office or submit a request in the resident portal.
How do I get additional guest parking permits?
To obtain additional guest parking permits, please visit MyVIPparking.com. Be prepared to provide details such as your guest's vehicle information and the duration of their stay. For further assistance, contact the office or submit a request in the resident portal.
Are there any restrictions on guest parking duration?
Yes, there are restrictions on guest parking duration. Guests are typically allowed to park for up to 24 hours without needing additional authorization. If a guest needs to park for a longer period, please contact the office for approval and to ensure compliance with property policies.
Is internet/cable provided by the community?
No, internet and/or cable services are not provided by the community. Residents are responsible for setting up their own internet and cable services. If you need further assistance, please contact the office.
If provided by the community, can I opt out and use a different service provider?
No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.
What internet and cable providers service the community?
The following internet and cable providers service the community: AT&T and Optimum. You can contact the office for more details on how to set up your service or if you need help with provider options.
Are there any internet or cable installation fees?
No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.
Is the mail area under video surveillance?
Yes, the mail area is under video surveillance to help enhance security. However, please keep in mind that surveillance may not cover all angles or activities. For any concerns, contact the office.
Do you have handicap apartments available?
Yes, we do have ADA units at our community. Please contact our office for current availability. Our community adheres to all fair housing rules and regulations.
Does the community offer private yards or green spaces?
Yes, the community offers private yards and green spaces for residents.
Does the community manage lawn services for private lawns?
Yes, our community manages lawn services for private lawns.
Are sprinkler services provided in areas of private yards?
Yes, sprinkler services are provided in private yards.
Can I add in ground lanterns to my private yard?
Yes, you are permitted to add ground lanterns to your private yard.
